Opening Session
Listserv Live

• Helping Your Providers Make the Transition to Value-Based Care
  R. W. (Chip) Watkins, MD, MPH, FAAFP, Community Care of North Carolina
• Staff Engagement, Retention & Satisfaction Headed Into Q4 & in the Wake of Covid-19
  Jordan Archer, MHA, Charlotte Surgery Center
• Customer Service in the COVID-era
  Tim Bell, FACHE, FACMPE, MPH, PA, Children's Health of Carolina, PA
• Updates on Vaccine Policy
  Dee Brown, HR Experts

Leadership: P.I.V.O.T - Leading During Change, Challenge, and Crisis
Mary Kelly, Ph.D.
Disruption is the new normal, and many people struggle during times of chaos. While change is inevitable, times of upheaval are also times of innovation, creativity, and advancement. From her 21 years as a Naval intelligence and logistics officer, Mary help people work through the 6 stages of crisis. True leaders operate in stages 5 and 6.

Why Leaders Fail & the Prescriptions for Success
Mary Kelly, Ph.D.
Gain insight into behaviors that may be sabotaging the loyalty of your direct reports. Understand why your top talent may not be performing up to their potential. This session will provide a free personalized leadership assessment to identify your leadership strengths and weaknesses.

Lead Thyself
Rich Schlentz
This energetic, thought-evoking, and interactive session will challenge old leadership beliefs. You’ll be encouraged to consider a new mindset that says: success begins with focusing on you. The value of adopting and applying this new belief is: self-engagement and a renewed enthusiasm for the work you do. The learning objectives for this course are:

• Understand why self-responsibility is the first step to leading others
• Identify barriers that prevent self-awareness and personal development
• Apply a courageous self-questioning process to overcome frustrating workplace challenges

General Session and NCMGMA Annual Business Meeting

Coach for Performance
Rich Schlentz
This energetic, thought-evoking, and interactive session focuses on a fundamental leadership principle you can apply to get the results you desire: Coach for Performance. This experience isn’t only about gaining knowledge; it’s also about making application. You’ll receive insights and tools for unleashing the power of targeted and inspiring coaching. The results are: employee buy-in and accountability, effective communication, improved productivity, and increased profitability. Let’s get to work doing the things that matter. The learning objectives for this session are:

• They want you: understand the value of effective coaching
• Learn and practice a proven coaching process as an effective development tool
• Create a coaching culture for team development

This session will present the various strategic alignment options for provider organizations and the key considerations under each model. This presentation will help providers evaluate organizational models through the lens of value-based care and clinical transformation initiatives. We will also dive deeper into the specific alternative payment model contracting considerations, particularly cost and quality components, to help providers position themselves for success under value-based arrangements.

General Session
Payer Panel Discussion

• Amerihealth Caritas North Carolina
  Peggy Vickery, Interim Director of Provider Network Management
• BCBS
  Dr. Michael Ogden, Medical Director, Healthy Blue NC
• Carolina Complete
  Donetta Godwin, Senior Director for Provider Engagement
  Kelly Phillips
• Wellcare
  Dr. Genie Komives, Chief Medical Officer