2023 Annual Conference

General Information
Conference Agenda
Speakers & Handouts
Conference Exhibitors
Participant List
Program Book
ACMPE CEU Worksheet
Event Photos

Schedule of Events


Wednesday, May 17th

 10:00 AM - 2:00 PM  NCMGMA Leadership Council Meeting  Blue Topaz
1:00 PM - 6:30 PM  Attendee and Exhibitor Registration  Crystal Promenade
3:30 PM - 5:00 PM  Opening Session Topaz Room 1.5 CEU's
Listserv Live
4:45 PM - 5:00 PM  Exhibitor Meeting in the Exhibit Hall  Crystal Ballroom
5:00 PM - 6:30 PM 

Welcome Reception with Exhibitors Crystal Ballroom
Sponsored by AUXO Medical, Bernard Robinson & Company,
Coronis Health, Curi, Fund Direct Advisors, HandCraft Services,
NCHA Strategic Partners, North Carolina Medical Society, Sentinel,
Southern First Bank, Strategic Solutions, TowneBank,

6:30 PM - 9:00 PM  Evening Charleston Tours Meet Bulldog Tours at 200 E. Bay St.

Taste of Charleston and Ghost and Graveyard Tours
Participants are responsible for their own transportation to the tour location.


Thursday, May 18th

7:00 AM - 4:00 PM  Registration Open Crystal Promenade
7:30 AM - 8:30 AM 

Breakfast Together: Attendees & Exhibitors Emerald Ballroom
Sponsored by MagMutual, ONLINE Information Services,
Rockingham Revenue Services

8:00 AM - 9:30 AM  Welcome and General Session: Attendees & Exhibitors Emerald Ballroom 1 CEU
The Power of Small: Creating Small Connections that can Change Everything
Jen Hamilton, RN, BSN, CEN, RNC-OB
Join NCMGMA as we hear from Jen Hamilton, a labor & delivery nurse from North Carolina who accidentally found TikTok fame during the pandemic by sharing her real, authentic, hilarious thoughts on healthcare, motherhood, and life. Jen has gained the understanding of the secret to changing attitudes about work and it’s all about creating small connections that make people feel valued. Learn how managers and administrators can create those small connections with our patients and staff to create a more positive healthcare and workplace experience.
9:30 AM - 10:30 AM 

Refreshment Break with Exhibitors Crystal Ballroom
Sponsored by Healthy Blue NC

10:30 AM - 11:30 AM  Breakout Sessions

Breakout 101 -- Tough Conversations are not Conflicts: A Model for Nice People to Deliver Tough Conversations Emerald I&II 1 CEU
Kerri Burchill, Ph.D., North Star Coaching
You chose to work in a service industry, so of course you’re a nice person who doesn’t like conflict! The good news is that tough conversations, if done well, are not conflicts. In this interactive session, you will learn how to have tough conversations in ways that you and the other person(s) wrap up the conversation feeling relieved and more aligned.

Breakout 102 -- Data Dive: NCMGMA Medical Benefits & Salary Survey Emerald III
Tracey Martin, CPA, Partner, Bernard Robinson & Company
Tracy Martin, CPA, with BRC detail out 2022's North Carolina-specific salary survey highlights along with important KPIs, and year-over-year salary trends.
11:30 AM - 1:00 PM  Community Service Project for NourishNC Crystal Promenade
11:30 AM - 1:00 PM 

Networking Lunch with Exhibitors Crystal Ballroom
Sponsored by Brooks Network Services, NC-PAL, Truist

1:00 PM - 2:00 PM 

General Session Emerald Ballroom I/II 1 CEU
Breaking Down Silos: Focusing on Cross Functional & Intentional Interactions
Stephanie Anderson & Don Harkey, People Centric

Communication between departments is one of the most common challenges in any organization. We often hear that the nurses are frustrated with the admissions, or that the fulfillment team is irritated with the sales team. How do people so quickly forget that we are all on the same team? But here is the truth bomb for you: your company is perfectly designed to get the results it is currently getting. If you want to change how people interact together, you have to design it to do so!


  • Discuss the challenges with cross functional communication.
  • Understand the concept of psychological safety.
  • Discover areas of suboptimization within organizations.
  • Learn about the "machine" that touches every part of your company and the best ways to retool that machine for better results.
2:00 PM - 2:45 PM  Annual Business Meeting Emerald Ballroom  .75 CEU
2:45 PM - 3:15 PM 

Refreshment Break with Exhibitors Crystal Ballroom
Sponsored by Healthy Blue NC

3:15 PM - 4:15 PM  General Session Emerald Ballroom 1 CEU
Leading out of the ASKholeTMTrap
Kerri Burchill, Ph.D., North Star Coaching

Feel like your hair is on fire? Need an extinguisher and more hours in the day? Those feelings are symptoms of having fallen into the ASKhole™ trap. Working so hard is an indication that you are invested as a leader, you own your influence, and you see possibilities. That’s great. What would make your work even better is to have more work-life balance and employees who are as engaged as you.

  • Reflect about where you are at in the day-to-day spin of work;
  • Learn strategies to help others slow down and more effectively engage;
  • Apply techniques to help others problem solve so that you do not fall into the ASKholeTM trap; and,
  • Return to work with a solid plan to have more time to do your leadership work and how to increase your work-life balance.
4:15 PM - 4:45 PM  Exhibitor Recognition and Prizes Emerald Ballroom
4:45 PM - 6:00 PM  Chapter Roundtable Discussion Opal I
6:00 PM - 6:45 PM 

Reception Courtyard
Sponsored by Apex Technology, ComTech, CLA, First Citizens Bank, HitsTech, SCS - An A/R Management Firm

6:45 PM - 8:30 PM  Dinner & Awards Crystal ABC
Administrator of the Year Award presented by Curi


Friday, May 19th

8:00 AM - 9:30 AM 

Breakfast Emerald Ballroom
Sponsored by MagMutual, ONLINE Information Services, Rockingham Revenue Services

8:30 AM - 9:30 AM  ACMPE Presentation and Breakfast Opal Ballroom 1 CEU
Certification and Fellowship: It’s Within Your Reach!
Michelle Wallace, CMPE, ACMPE NC Forum Representative and NC Chair

For more than 60 years, the American College of Medical Practice Executives (ACMPE) has been elevating exceptional medical practice managers to the role of Certified Medical Practice Executive (CMPE). Fellowship (FACMPE) is developed for healthcare professionals and medical practice executives aiming to demonstrate expert knowledge of the principles of medical group management. According to an MGMA Data Dive, certified members report earning more than their non-certified counterparts. This session will help you to learn more about the pathways to each.
9:30 AM - 10:30 AM 

General Session Emerald Ballroom 1 CEU
Hiring & Retaining Employees: Gaining the Competitive Advantage to Attract and Retain the Top Talent
Stephanie Anderson & Don Harkey, People Centric
There is a talent war waging: hiring and retaining top talent in today's workforce is nearly impossible. The challenges that face hiring managers are unlike any that have been seen before: multiple generations interacting, the pandemic shifts, continued globalization leading to increased market competition, a sansdemic that was predicted by economists decades ago, and the great resignation have all collided! This presentation unpacks these challenges and frames the opportunities that employers have to not only attract key talent but also retain their top talent.


  • Discover many of the current hiring and retention challenges.
  • Discuss the things candidates are looking for in their job searches.
  • Walk through hiring best practices for the current market environment.
  • Determine the systems and processes that influence retention.
10:45 AM - 12:00 PM  General Session Emerald Ballroom 1.25 CEU's
Advocacy & What’s Next for Healthcare in NC
Thomas Kincheloe, Director of Legislative Relations, NCMS

Join us as Thomas Kincheloe takes us through North Carolina's healthcare political hot topics and the action being taken by groups such as the NC Medical Society on behalf of practices across our state.

12:00 PM  Closing/Bingo Card Giveaway Emerald Ballroom