2024 Annual Conference Header

General Information
Conference Agenda
Admin of the Year

Schedule of Events

Wednesday, May 15th

 11:00 AM - 1:00 PM  NCMGMA Leadership Council Meeting
1:00 PM - 6:30 PM  Attendee and Exhibitor Registration
 1:30 PM - 3:30 PM  Pre-Conference Session
Maximizing Healthcare Efficiency: A Comprehensive Approach to Drive Practice Excellence
Aaron Newcomer, PYA
Join us during this pre-conference session to hear from Aaron Newcomer with PYA who will present key strategies for enhancing healthcare practice efficiency. Participants will gain invaluable insights into how to ensure your practice operates seamlessly, delivering optimal patient care while maximizing financial outcomes.

Key Learning Objectives:
  1. Learn effective methodologies for assessing and improving provider productivity and utilization.
  2. Explore best practices in coding and documentation to enhance accuracy and compliance best practices.
  3. Discover tactics to maximize reimbursement and strategies for negotiating favorable payer contracts.
  4. Learn efficient A/R management techniques to reduce outstanding balances.
  5. Develop skills for vendor selection and negation while developing skills for vendor management to optimize service delivery and costs.
  6. Understand the complexities and nuances of provider compensation models.
  7. Learn how to implement robust financial controls for your practice.
3:30 PM - 5:00 PM  Opening Session
Listserv Live
Step into the dynamic world of Listserv Live! where the heartbeat of our association comes alive. This engaging session is your passport to the epicenter of discussions, hot topics, and crucial conversations within our healthcare community. Immerse yourself in the vibrancy of our listserv as we bring its essence to life in an interactive and enlightening gathering.

This session isn't just about information exchange: it's a celebration of collaboration. Engage with fellow attendees in thought-provoking dialogues, share your perspectives, and contribute to the ongoing narratives that shape our association's identity. Together, we'll explore the diversity of opinions and experiences that make our community thrive.

Key Learning Objectives:
  • Real-Time Insights: Experience the live pulse of our association as we delve into ongoing listserv discussions that reflect the current interests and concerns of our members.
  • Interactive Exploration: Engage in interactive activities that bring listserv conversations to life, fostering a deeper connection with the topics that matter most to you and your colleagues.
  • Community Building: Forge new connections and strengthen existing ones by participating in collaborative discussions, gaining valuable insights from the collective knowledge of our association.
  • Empowerment Through Knowledge: Equip yourself with a deeper understanding of the diverse perspectives within our community, empowering you to contribute meaningfully to future discussions and decisions.
4:45 PM - 5:00 PM  Exhibitor Meeting in the Exhibit Hall
5:00 PM - 6:30 PM  Welcome Reception with Exhibitors
7:00 PM - 10:00 PM  Curi Reception


Thursday, May 16th

7:00 AM - 4:00 PM  Registration Open
7:30 AM - 8:30 AM  Breakfast Together: Attendees & Exhibitors
8:00 AM - 9:30 AM  Welcome and General Session
Lead Your Evolution
Judson Laipply
Everything changes. Not everything evolves. Every organization needs leaders who can lead evolution. Change is inevitable; evolving is not. Evolving means becoming a better version of ourselves, our organizations, and our world by focusing on the things we have influence over.

Overcoming the adverse reaction to chaos and embracing the struggles that strengthen allow leaders to help their organizations to evolve. The world is moving faster and faster, requiring a constant evolving mentality. Never rest on laurels or past accomplishments; instead, seek to grow, stretch, and evolve. Learn from those that came before and refused to evolve, and gain insight into how you can lead your evolution.

Complete with Judson’s famous "the evolution of dance," this keynote ensures that everyone recognizes that everything changes - not everything evolves.
9:30 AM - 10:15 AM  Refreshment Break with Exhibitors
10:15 AM - 11:15 AM  General Session
Elevate Your Executive Presence and Personal Brand
Sharon Delaney McCloud

Did you know that executive presence skills rank 2nd in the top 20 leadership traits that make a difference in your career? Now, more than ever, present and future leaders must display C-suite readiness to deliver business results. To do this, you must amplify your influence, thought leadership and business acumen in order to lead transformational breakthroughs. This ability to align your mindshare while commanding a room, in person or virtually, is the DNA of executive presence. In this high-energy program, corporate communications professional Sharon Delaney McCloud teaches the three key elements to build your executive presence so you can make an impact on your professional and personal life.

Key Takeaways:
  • The three, key elements to build your executive presence.
  • The core principles to clear, concise communication.
  • How to manage your interpersonal style to enhance your leadership presence.
11:15 AM - 11:30 AM  Community Service Project
Introduction to NourishNC
Heather Sellgren, NourishNC
Please help us welcome NourishNC, a non-profit NCMGMA has been working with for years to help feed kids within New Hanover County. Heather Sellgren will share with us more about this incredible organization and how NCMGMA can help!
11:30 AM - 1:00 PM  Community Service Project for NourishNC 
11:30 AM - 12:45 PM  Networking Lunch with Exhibitors
12:45 PM - 2:00 PM  General Session
Joe Public 2030: Five Potent Predictions Reshaping How Consumers Engage Healthcare
Stephanie Wierwille, Revive
What does the next decade of healthcare hold? Stephanie Wierwille from Revive will explore the next 10 years of patient and consumer activation strategies. Based on Revive’s book Joe Public 2030, there are five potent predictions reshaping how consumers engage healthcare. These predictions encompass a wide range of topics: new entrants and growing competition, increased pressure between payor and providers, the evolution of AI and personal monitoring, the politicization of healthcare, and growing health disparities. Prepare to participate in a thought-provoking debate about how the future of health and healthcare in the U.S. might emerge and how you can prepare for - or even shape - that future.
2:00 PM - 2:30 PM  Refreshment Break with Exhibitors
2:30 PM - 3:30 PM  General Session
Best Practice End of the Month Reporting
Aaron Newcomer, PYA
In the bustle of day-to-day operations, the importance of strong month end reporting is often overlooked. This session will review best practices related to end of month reporting that extends beyond summarizing charges, payments, and adjustments to include other key performance indicators that provide important insight into the practice.
3:30 PM - 3:45 PM  Exhibitor Recognition and Prizes
4:00 PM - 5:00 PM  Chapter Roundtable Discussion
6:00 PM - 7:00 PM  Reception
7:00 PM - 9:00 PM  Dinner & Awards 
Administrator of the Year Award presented by Curi


Friday, May 17th

8:00 AM - 9:00 AM  Breakfast 
8:00 AM - 9:30 AM  ACMPE Breakfast and NCMGMA Business Meeting
Michelle Wallace, FACMPE
9:30 AM - 10:30 AM  General Session
Have a Voice, Not Merely a Seat at the Table
Sharon Delaney McCloud

In today's professional world, your communication must rise above obstacles like the waning human attention span, distraction, bias, technology and other challenges. In group settings, men are 75% more likely to speak up than women, under-represented minorities and introverts. And when a woman, minority or introvert does speak up, it's statistically probable that their male counterparts will either interrupt them or speak over them. What does this mean? If you're not ready to fight to be heard through ally-building strategies, your potential could be silenced. In this engaging, actionable session, Sharon will share how to amplify your voice figuratively (and literally) and hone your message to make certain that your voice is heard - so that you truly have a voice, and not just a seat, at the table.

Key takeaways:
  • Ways to amplify your voice using proven techniques from global leaders.
  • Message development tactics to strengthen your communication.
  • Understanding how body language and vocal delivery affect your overall communication.
10:45 AM - 12:00 PM  General Session
12:00 PM  Closing/Bingo Card Giveaway