2018 Annual Conference Artwork 

Annual Conference Agenda




  May 8
12:00 pm - 3:00 pm

NCMGMA Leadership Council Meeting

3:00 pm - 6:30 pm

Attendee and Exhibitor Registration Open

4:00 pm - 5:00 pm

Opening Session

  • Authenticity is the New Authority 
    Jeff Butler, JB International
    Jeff will cover authenticity; what it means in today's workplace environment, and how to lead with authenticity.

  • North Carolina Medical Board - Responding to a Request
    Jerry Allen, Jr., Walker Allen
    Given the continuing increase in complaints lodged with the North Carolina Medical Board, Jerry Allen of Walker Allen will walk through these types of issues, provide examples and explain the process of how these cases may be handled. He will also focus on current hot topics at the Medical Board and offer suggestions for proactively managing challenging physicians in the current environment. 
  • Creating a Culture of Service Excellence through Improved Employee Engagement
    Matt Johnson, Wake Internal Medicine Consult.
  • Employee engagement has emerged as a key strategic and competitive advantage as healthcare organizations are being increasingly asked to do more with less. Creating an environment that gives employees a sense of ownership and pride in one’s organization translates into higher performing teams. Improving engagement levels leads to happier employees who are satisfied with their jobs and stay longer. Attendees of this session can expect to leave with a collection of tools and ideas for improving employee engagement and creating a culture of service excellence.
4:45 pm - 5:00 pm

Exhibitor Meeting

5:00 pm - 6:30 pm Opening Reception 
7:00 pm - 10:00 pm Annual Conference Reception
7:00 am - 4:00 pm Registration
  8:00 am - 9:30 am

Welcome & General Session

  • Creating a Cohesive Team
    Jeff Butler, JB International

    The modern day workplace has four generations working under one roof. Baby Boomers, Generation Xers, Millennials, and soon Generation Z all work together to accomplish common organizational goals. But with Differences in each of these generation’s viewpoints, upbringings, culture, ideas, beliefs, and experiences are likely to cause some tiffs or clashes within the organization. This makes managing four different generations in the workplace an extremely difficult task to accomplish, though not impossible. With the right guidance, support, and advice, the task of managing these four generations under one roof is achievable. That support may come in various forms, one of which is this program. In this program about managing four different generations in the workplace, best-selling author Jeff Butler, backed by a decade of psychological research, shares insights about motivations, differences, and communication styles of these four generations. You will learn how organizations across various industries are thriving with a multigenerational workforce and how yours can too. Jeff will review specific actionable strategies to manage your cross-generational challenges and turn your multigenerational workforce into a competitive advantage.
  • Tools to Identify Waste & Discover Opportunities for Cost Reduction
    Kari Kalgren, K2

    Have you ever created a new process or solution for a problem, only to learn later that there were other causes contributing to the issue? Do you ever hear “we need more people – we’re just short staffed”? Getting to the root of the cause can be challenging sometimes. This session is full of real world, practical examples, and tools to help you identify and measure the RIGHT problem to focus effort and resources on. Learn how the “Lean” methodology used by Toyota to make automobiles can be applied in a simple way to a physician practice to identify workflow & inefficiency issues in your practice.
  9:30 am - 10:15 am Refreshment Break 
  10:15 am - 10:30 am

General Session

  • Physician Recruitment: Successful Candidate Sourcing Strategies 
    Matt Neuwirth, Enterprise Medical Recruiting
    Matt will join us to present a business case for proven successful sourcing strategies and tools for practices including the pros, cons and budgetary considerations of each methodology.
   10:30 am - 11:00 am

General Session

  • Private Equity Investment in Physician Groups
    Joy Hord, Parker Poe
    Todd Zigrang, 
    Health Capital Consultants

    This session will provide an overview of private equity investment trends in US present the types of physician practices of most interest to private equity investment; and discuss models for private equity investment in North Carolina, including practice of medicine and other challenges. This session will also address the current developments in private equity investment in North Carolina.
   11:00 am - 11:15 am

General Session

  • Excel Focus! A Quick Pivot Table How-To
    Sharon Jones, Ph.D., The Dot Consulting
    Dr. Jones will demonstrate how to create an Excel Pivot Table during this peer-to-peer session. Never done one? Don’t know what it is? Need a refresher? No problem, we’ve got you covered on how to create a useful Pivot Table to assist your practice’s reporting and data needs.
   11:15 am - 11:45 am

NCMGMA Annual Business Meeting

11:45 am - 1:00 pm Networking Lunch 
1:00 pm - 2:00 pm

General Session

  • Leadership: The Tao of Humor
    Tim Gard, Hall of Fame Speaker

    Powerful motivational leadership exists in individuals at every level of every type of organization, however; becoming an effective motivational leader is a choice and a talent. Just as any skill or talent can be developed, so can anyone who truly desires to become an exceptional motivational leader and Leadership: Tao of Humor is a GREAT way to get things started! There is no one-size-fits-all model because everyone brings varying skills and degrees of leadership ability, all of which must be identified, understood and honed. In this fun-filled motivational leadership workshop, discover your own leadership style and learn what it takes to bring your unique motivational leadership abilities to the next level.
2:00 pm - 2:45 pm Refreshment Break 
2:45 pm - 4:00 pm

General Session

  • Blue Premier Update
    Mark Werner, Healthy Blue

    Join Mark Werner with Blue Cross Blue Shield of North Carolina as he provides important BCBS NC Premier network updates to the NCMGMA membership.
4:00 pm - 5:00 pm
Chapter Round-table Discussion
  4:00 pm
Snack Packing with NourishNC
Join us as we make snack bags with NourishNC to help feed children in New Hanover County.
6:00 pm - 7:30 pm Networking Reception (Exhibitors Welcome)
Exhibitor Recognition and Prizes
Administrator of the Year Award Presentation
The practice of the Year Award Presentation
 May 10
8:00 am - 9:00 am

ACMPE Presentation and Breakfast

  • ACMPE Certification - What is it & CE Requirement Updates
    Michelle Torak, NCMGMA ACMPE Liaison
    As the ACMPE Forum Rep for the state of North Carolina, Michelle will serve as a resource and mentor for managers interested in the pursuit of Board certification or Fellowship in the American College of Medical Practice Executives.
9:00 am - 9:45 am

General Session

  • The Health of Healthcare Politics in North Carolina
    Representative Dr. Murphy 
    Representative Josh Dobson 

    Hear from North Carolina Representatives, Dr. Gregory Murphy, and Josh Dobson, regarding their unique perspective on what is going on with our state as it relates to healthcare and how Raleigh is handling everything from Medicaid expansion to other important legislative issues.
  10:00 am - 10:45 am

General Session

  • State of Change: Where we are in North Carolina Politics
    Nathan Babcock, Parker Poe
    Nathan Babcock with Parker Poe will give NCMGMA his perspective on this year’s legislative session and updates on how the new political dynamic is playing out in Raleigh. We will take a look at how the 2018 election results affect the overall NC demographic and political trends and what is being shifted now that the balance of power in NC has been turned over, where it has led us thus far and where it looks like we’re headed.
  10:45 am - 12:00 pm

General Session

  • Disaster Preparedness Panel
    Steve DeBiasi, EmergeOrtho, PA 
    Rose Duckworth, Children's Health of Carolina, PA
    William C. Ray, NC Dept. of Public Safety, Division of Emergency Management
    Steve Parker, Curi - a Medical Mutual Co.

    As a Practice Administrator, do you know what is expected of you during a natural disaster? Does your practice have a written plan? Do your providers know their role? Join this panel discussion to hear directly from fellow peers as they share their stories from Hurricane Florence in 2018 as well as William Ray of the North Carolina Department of Public Safety, Division of Emergency Management. Hear these exceptional leaders describe their experiences, lessons learned, and future disaster preparation plans that you can implement in your practice.


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