Topic: Applying live chat & chatbots to grow revenue, improve patient experience.

 Date & Time: Thursday, May 21st, 12 noon - 1 pm EST

 **Registration Link

https://register.bohseries.com/2020-05-21

Description

 Live Chat with Q & A.

 NYC physician practice leader Craig Gruen and digital agency founder Bryan Cush share new ways to acquire patients, raise productivity, and improve patient experience. At the epicenter of COVID-19 pandemic, Gruen and Cush leveraged live chat and chatbots to handle a 300% increase in patient inquiries.  They are now applying those innovations to the ‘New Normal’ in private practice medicine.

 Guest Craig Gruen, Medical Offices of Manhattan.  Craig Gruen helps lead Medical Offices of Manhattan, the largest independent primary care practice in New York City.  Gruen rapidly virtualized staff working from home, quickly deployed a COVID-19 triage bot to prioritize telehealth and testing, and deployed live chat for better overall patient communications.

Guest Bryan Crush, Tidal Health: Tidal Health co-founder Bryan Cush applied his expertise engaging patients to the COVID-19 clinical and business crisis.  Cush advised many NYC healthcare providers on serving patients and keeping the doors open during the crisis.