2020 Virtual Fall Forum

Early Registration Discounts Extended to September 25th

Session Descriptions and Speakers | Online Registration

Fall Forum ImageAV ViewMore than just a half-day of webinars, the 2020 Fall Forum provides a complete virtual conference experience for the healthcare practice administrator!

  • Earn timely and essential continuing education while engaging and interacting with Forum attendees and speakers.
  • Meet up and connect with industry friends and peers in the virtual networking lounge.
  • Stroll through and speak with exhibitors in the virtual exhibit hall of over 40 booths!

Ritz-Carlton LogoCreating an Exceptional Patient Experience

And along with our CEUs, networking and exhibit hall, we're bringing you the Ritz-Carlton Leadership Center's "Creating an Exceptional Patient Experience." This engaging and inspiring experience is designed to share legendary Ritz-Carlton best practices - each harnessing the processes, insights and philosophies that have made Ritz-Carlton a world-wide success - for you to bring back to your practice.

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Schedule of Events

9:00 AM - 9:10 AM Welcome Message from the President
Steve Parker, 2019-20 NCMGMA President

9:10 AM - 9:55 AM Creating an Exceptional Patient Experience Part I
Valori Borland, Practice Director, Ritz-Carlton Leadership Center
Sponsored by Curi

10:00 AM - 10:45 AM Fall Forum Breakout Sessions
Concurrent sessions

  101 -- Caring for Yourself & Others during the COVID-19 Pandemic
• Jason Horay, MS, CHES, Manager of Health Strategy & Well-Being- Curi
  102 -- CARES Act PPP and HHS Funds – The Path Forward
• Tracey Flynn Martin, Partner at Bernard Robinson
  103 -- Moderated Hot Topic Roundtable
• Doral Jacobsen, MBA, FACMPE Founding Partner, Prosper Beyond, Inc.

11:00 AM - 12:00 PM Creating an Exceptional Patient Experience Part II
Valori Borland, Practice Director, Ritz-Carlton Leadership Center
Sponsored by Curi

12:00 PM - 2:00 PM Virtual Exhibit Hall
Meet and network with over 40 exhibitors showcasing the latest and greatest products and services to the healthcare industry. Win exciting door prizes!

Click here to view the Fall Forum session descriptions and speaker bios.

Fees and Registration

The cost to register for the Fall Forum is $99 for members, $149 for non-members and $25 for students.  After Friday, September 25th, the cost of member and non-member registration increases by $26.  To register online, please follow the link below:

Cancellation Policy
Registration cancellations must be received in writing. Cancellations received on or before 5:00 PM on September 24th are entitled to a full refund less a $25 processing fee. No refunds will be awarded for cancellations after 9/24 or for no-shows.

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Forum Platform

NCMGMA is using e-Attend, powered by ImageAV, as our virtual platform provider and we believe their product offers our members and Alliance Sponsors an opportunity for an engaging affair complete with a lobby area, information booth, networking area, and a fantastic looking exhibitor hall for attendees to explore. There may be an occasion when you would hear directly from Image AV (for the purpose of this meeting only). Please be on the lookout for login information, demo videos, and more to help assist with your Virtual Fall Forum experience within a week prior of the event.

Technical Failure Policy
It is the responsibility of the registrant to confirm system requirements and test their computers prior to the start of each virtual session. If a technical failure is the fault of the service provider and the session is not able to be broadcast as planned after two hours, NCMGMA reserves the right to reschedule the session. If the registrant cannot attend the rescheduled session live, they will be provided with the recording after the session's conclusion IF that session has been recorded (please check the agenda), or they may request a prorated refund.


If you have any questions or concerns about registering for the 2020 Fall Forum, please contact the NCMGMA offices at 800-753-MGMA (6462) or 704-365-0565.